Refund/ Return Request :

Please allow 4-5 business days for the refund to post back to your credit card account. 

Contact us at sales@danaport.com or +1(949) 309-2442 for any questions or to return a product.

 

Returns: Dana Port Distribution only accepts returned within 30 days of the date of delivery . Returned items must be new, unused, and in resellable condition with all pieces included. All returns are subject to approval by Dana Port Distribution and are subject to a 10% restocking fee. Dana Port Distribution may refuse returns on any Special Order items for any reason. Return shipping is the responsibility of the client. All return shipments must be insured, and the client must file any loss/damage claims. When approved for inspection, a Return Merchandise Authorization (RMA) number will be issued, which must be clearly noted on the shipping waybill and packaging. Returns sent to any other facility other than the warehouse listed on the RMA will result in delayed credit processing times. Dana Port Distribution  will refuse any incoming shipments without an RMA number . Dana Port Distribution  applies a repackaging fee of $10 to any returns received without acceptable packaging.

Refused Shipments: If a shipment is refused and is returned to Dana Port Distribution by the carrier, the client will be billed any return shipment fees as well as the cost to resend the shipment. This includes shipments where the carrier is unable to deliver after multiple attempts.

Damage Claims/Shipment Shortages: The recipient of the shipment must report all damage and loss claims within 24 hours of receipt. Dana Port Distribution will provide all necessary documentation as well as initiate the claim with the carrier. The recipient must keep all packing materials so the carrier can inspect them. Dana Port Distribution accepts zero responsibility for clients and/or their customers who misplaced or discarded the packaging of a damaged shipment. After reporting the loss/damage with the carrier, contact Dana Port Distribution immediately with pictures of the damaged item(s) and packaging to proceed with the claim.